Oriana returns to Southampton early with propeller problems - now passengers are sick

Daily Echo: Now 'cursed' cruise ship hit by vomitiming bug Now 'cursed' cruise ship hit by vomitiming bug

FIRST their luxury voyage around the Canary Islands was cut short by three days when a propeller broke.

But when cruise ship Oriana returned early to Southampton, disappointed passengers saw their dream holiday go from bad to worse – with the outbreak of a winter vomiting bug.

Rather than soaking up the sun, dozens of guests were being sick while temperatures at Southampton docks plummeted towards freezing.

One couple has already threatened legal action after the double blow, which they said had caused their dream holiday to “fall apart”.

As previously reported, the P&O ship returned to port from Fuerteventura on Wednesday due to a propeller fault and passengers were given the option of staying on board and using the facility until Saturday.

But 57 people on board were then struck down with a vomiting bug, believed to be the highly contagious norovirus.

It eventually left for Stavanger, in Norway, as part of its North Cape winter cruise, early yesterday morning – more than 12 hours behind schedule.

P&O Cruises has offered refunds and compensation to passengers, but some holiday-makers have said they might take legal action.

In December 2012 the same bug broke out on board the ship, leaving hundreds of passengers suffering from sickness and forcing them to be quarantined for 48 hours.

Tony Robotham went on the recent cruise with his wife Brenda and friends to celebrate his retirement, and stayed on board when the ship docked at Southampton.

The 65-year-old’s suspicions were aroused when he noticed that passages were cordoned off and cleaning equipment was being used, and he was eventually told it was down to an outbreak of norovirus. It was at that point he said that he decided to “abandon ship”.

He said: “This holiday has completely fallen apart. When we found out norovirus was on board we said enough’s enough.”

Mr Robotham has now contacted his solicitor about the holiday. He added: “We’d only been going a few days when they told us they would not be stopping at La Palma. It was surprising to me that they continued to sail on further from home. From the original itinerary that we booked we missed five ports.”

Talking about potential legal action, Mr Robotham, from Leicester, said: “I’m sorry to do this to P&O Cruises but I just feel that there’s not been enough information to give us a choice. I got the impression that we weren’t getting the full truth.”

A spokesman for P&O Cruises said the bug was believed to be norovirus, adding: “Enhanced sanitation protocols have been implemented to help minimize transmission to other passengers. The safety and comfort of passengers and crew is always our number one priority.”

Passengers had already been offered a 40 per cent cash refund, or a 100 per cent credit towards a future cruise, following the propeller fault.

Comments (18)

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8:05am Mon 3 Mar 14

Huey says...

Urrrrgh yet again
Urrrrgh yet again Huey
  • Score: 1

8:16am Mon 3 Mar 14

News Fanatic says...

This is far from the first cruise ship whose passengers have been struck down with Norovirus. In the past, some passengers have threatened to sue the cruise operator. It would be interesting to know if they succeeded in winning compensation.

Unfortunately Norovirus is brought on board by either a passenger or a crew member. Apart from scrupulous cleanliness, there is not very much that cruise companies can do to prevent such outbreaks.

Would passengers sue if there was a flu outbreak on board?

Having been on several cruises myself, I have seen passengers refuse to apply the supplied antiseptic gel to their hands when entering a restaurant. Others do not wash their hands after using the toilet.
This is far from the first cruise ship whose passengers have been struck down with Norovirus. In the past, some passengers have threatened to sue the cruise operator. It would be interesting to know if they succeeded in winning compensation. Unfortunately Norovirus is brought on board by either a passenger or a crew member. Apart from scrupulous cleanliness, there is not very much that cruise companies can do to prevent such outbreaks. Would passengers sue if there was a flu outbreak on board? Having been on several cruises myself, I have seen passengers refuse to apply the supplied antiseptic gel to their hands when entering a restaurant. Others do not wash their hands after using the toilet. News Fanatic
  • Score: 24

8:29am Mon 3 Mar 14

SotonGreen says...

Vomitiming bug huh sounds like a case of bad timing to me
Vomitiming bug huh sounds like a case of bad timing to me SotonGreen
  • Score: 0

8:51am Mon 3 Mar 14

Huey says...

News Fanatic wrote:
This is far from the first cruise ship whose passengers have been struck down with Norovirus. In the past, some passengers have threatened to sue the cruise operator. It would be interesting to know if they succeeded in winning compensation.

Unfortunately Norovirus is brought on board by either a passenger or a crew member. Apart from scrupulous cleanliness, there is not very much that cruise companies can do to prevent such outbreaks.

Would passengers sue if there was a flu outbreak on board?

Having been on several cruises myself, I have seen passengers refuse to apply the supplied antiseptic gel to their hands when entering a restaurant. Others do not wash their hands after using the toilet.
More reason not to go on a cruise then
[quote][p][bold]News Fanatic[/bold] wrote: This is far from the first cruise ship whose passengers have been struck down with Norovirus. In the past, some passengers have threatened to sue the cruise operator. It would be interesting to know if they succeeded in winning compensation. Unfortunately Norovirus is brought on board by either a passenger or a crew member. Apart from scrupulous cleanliness, there is not very much that cruise companies can do to prevent such outbreaks. Would passengers sue if there was a flu outbreak on board? Having been on several cruises myself, I have seen passengers refuse to apply the supplied antiseptic gel to their hands when entering a restaurant. Others do not wash their hands after using the toilet.[/p][/quote]More reason not to go on a cruise then Huey
  • Score: -4

9:22am Mon 3 Mar 14

funchal says...

Hi everyone. I worked on cruise ships for over 15 years and we never had vomiting bugs/Norovirus or any other type of illness that the cruise ships have today. What's gone wrong!
Hi everyone. I worked on cruise ships for over 15 years and we never had vomiting bugs/Norovirus or any other type of illness that the cruise ships have today. What's gone wrong! funchal
  • Score: 4

9:29am Mon 3 Mar 14

sapenny says...

I wholeheartedly agree with the comments made by News Fanatic, the cruise ship crew are fastidious with hygeine. I too have witnessed people using the toilets on board and leaving without washing their hands.
The cruise company have stated they will compensate people.
I wholeheartedly agree with the comments made by News Fanatic, the cruise ship crew are fastidious with hygeine. I too have witnessed people using the toilets on board and leaving without washing their hands. The cruise company have stated they will compensate people. sapenny
  • Score: 12

10:10am Mon 3 Mar 14

adamello says...

funchal wrote:
Hi everyone. I worked on cruise ships for over 15 years and we never had vomiting bugs/Norovirus or any other type of illness that the cruise ships have today. What's gone wrong!
Cruise passengers don't want to Quarantine themselves, as per medical advise, so they spread it
[quote][p][bold]funchal[/bold] wrote: Hi everyone. I worked on cruise ships for over 15 years and we never had vomiting bugs/Norovirus or any other type of illness that the cruise ships have today. What's gone wrong![/p][/quote]Cruise passengers don't want to Quarantine themselves, as per medical advise, so they spread it adamello
  • Score: 11

10:33am Mon 3 Mar 14

News Fanatic says...

funchal wrote:
Hi everyone. I worked on cruise ships for over 15 years and we never had vomiting bugs/Norovirus or any other type of illness that the cruise ships have today. What's gone wrong!
Aids was not a problem before the early 1980s either.
[quote][p][bold]funchal[/bold] wrote: Hi everyone. I worked on cruise ships for over 15 years and we never had vomiting bugs/Norovirus or any other type of illness that the cruise ships have today. What's gone wrong![/p][/quote]Aids was not a problem before the early 1980s either. News Fanatic
  • Score: -7

10:57am Mon 3 Mar 14

WECOMING4U says...

People need to get back to scrubbing their hands not a little rinse under taps or a squirt of sanitizer ! Back to good old fashion values, also when you take food from restaurant don't use your hands, see how many kids eat with their fingers nowadays?
People need to get back to scrubbing their hands not a little rinse under taps or a squirt of sanitizer ! Back to good old fashion values, also when you take food from restaurant don't use your hands, see how many kids eat with their fingers nowadays? WECOMING4U
  • Score: 9

11:06am Mon 3 Mar 14

Frank28 says...

I wouldn't dream of taking a cruise holiday - being in close proximity to other people, picking up germs etc - and if you don't like it, you can't get off the boat when you want to.
I wouldn't dream of taking a cruise holiday - being in close proximity to other people, picking up germs etc - and if you don't like it, you can't get off the boat when you want to. Frank28
  • Score: -2

11:08am Mon 3 Mar 14

News Fanatic says...

sapenny wrote:
I wholeheartedly agree with the comments made by News Fanatic, the cruise ship crew are fastidious with hygeine. I too have witnessed people using the toilets on board and leaving without washing their hands.
The cruise company have stated they will compensate people.
As I read the article, the man quoted in it is seeking compensation in excess of what P&O are already providing.
[quote][p][bold]sapenny[/bold] wrote: I wholeheartedly agree with the comments made by News Fanatic, the cruise ship crew are fastidious with hygeine. I too have witnessed people using the toilets on board and leaving without washing their hands. The cruise company have stated they will compensate people.[/p][/quote]As I read the article, the man quoted in it is seeking compensation in excess of what P&O are already providing. News Fanatic
  • Score: 5

11:22am Mon 3 Mar 14

SFC-Matt says...

Frank28 wrote:
I wouldn't dream of taking a cruise holiday - being in close proximity to other people, picking up germs etc - and if you don't like it, you can't get off the boat when you want to.
The mode of transport for a cruise holiday is a ship.
[quote][p][bold]Frank28[/bold] wrote: I wouldn't dream of taking a cruise holiday - being in close proximity to other people, picking up germs etc - and if you don't like it, you can't get off the boat when you want to.[/p][/quote]The mode of transport for a cruise holiday is a ship. SFC-Matt
  • Score: 5

1:48pm Mon 3 Mar 14

espanuel says...

funchal wrote:
Hi everyone. I worked on cruise ships for over 15 years and we never had vomiting bugs/Norovirus or any other type of illness that the cruise ships have today. What's gone wrong!
I totally agree with you. I worked cruise ships and passenger ships and not once did we get this virus.
[quote][p][bold]funchal[/bold] wrote: Hi everyone. I worked on cruise ships for over 15 years and we never had vomiting bugs/Norovirus or any other type of illness that the cruise ships have today. What's gone wrong![/p][/quote]I totally agree with you. I worked cruise ships and passenger ships and not once did we get this virus. espanuel
  • Score: 4

3:04pm Mon 3 Mar 14

loosehead says...

espanuel wrote:
funchal wrote:
Hi everyone. I worked on cruise ships for over 15 years and we never had vomiting bugs/Norovirus or any other type of illness that the cruise ships have today. What's gone wrong!
I totally agree with you. I worked cruise ships and passenger ships and not once did we get this virus.
I said similar to this about other out breaks & I said my brothers & fathers served on Union Castle & the two queens plus Ocean Monarch & not once did we hear from them or the papers about this.
I only know what I've been told but according to them the Queens on board were way over on cleaning in other words they were meticulous about it.
How many passengers used gel back then?
Why did they do a deep clean after the event? surely this type of cleaning should be on going?
if it was & they can prove it then the blame falls on the passengers doesn't it?
maybe raise the wages bring back British Crews or a mix of nationals but again when was the first case found on board ships?
[quote][p][bold]espanuel[/bold] wrote: [quote][p][bold]funchal[/bold] wrote: Hi everyone. I worked on cruise ships for over 15 years and we never had vomiting bugs/Norovirus or any other type of illness that the cruise ships have today. What's gone wrong![/p][/quote]I totally agree with you. I worked cruise ships and passenger ships and not once did we get this virus.[/p][/quote]I said similar to this about other out breaks & I said my brothers & fathers served on Union Castle & the two queens plus Ocean Monarch & not once did we hear from them or the papers about this. I only know what I've been told but according to them the Queens on board were way over on cleaning in other words they were meticulous about it. How many passengers used gel back then? Why did they do a deep clean after the event? surely this type of cleaning should be on going? if it was & they can prove it then the blame falls on the passengers doesn't it? maybe raise the wages bring back British Crews or a mix of nationals but again when was the first case found on board ships? loosehead
  • Score: 1

6:59pm Mon 3 Mar 14

RLWaterside says...

News Fanatic wrote:
This is far from the first cruise ship whose passengers have been struck down with Norovirus. In the past, some passengers have threatened to sue the cruise operator. It would be interesting to know if they succeeded in winning compensation.

Unfortunately Norovirus is brought on board by either a passenger or a crew member. Apart from scrupulous cleanliness, there is not very much that cruise companies can do to prevent such outbreaks.

Would passengers sue if there was a flu outbreak on board?

Having been on several cruises myself, I have seen passengers refuse to apply the supplied antiseptic gel to their hands when entering a restaurant. Others do not wash their hands after using the toilet.
Your right. It has to come on board by a crew member or passenger. Sadly I haave witnessed passengers to not quarantine themselves and therefore spread around the ship.

You and others have mentioned the hand washing after using the toilet: its surprising how many don't. Yucky, is all I can say here.

Good personal hand hygine is paramount for any close quarter accommodation. P&O not only physically tell passengers its written in so much of their documentation.

Daily echo: please do a follow up, I'm keen to find out what the courts have to say!!
[quote][p][bold]News Fanatic[/bold] wrote: This is far from the first cruise ship whose passengers have been struck down with Norovirus. In the past, some passengers have threatened to sue the cruise operator. It would be interesting to know if they succeeded in winning compensation. Unfortunately Norovirus is brought on board by either a passenger or a crew member. Apart from scrupulous cleanliness, there is not very much that cruise companies can do to prevent such outbreaks. Would passengers sue if there was a flu outbreak on board? Having been on several cruises myself, I have seen passengers refuse to apply the supplied antiseptic gel to their hands when entering a restaurant. Others do not wash their hands after using the toilet.[/p][/quote]Your right. It has to come on board by a crew member or passenger. Sadly I haave witnessed passengers to not quarantine themselves and therefore spread around the ship. You and others have mentioned the hand washing after using the toilet: its surprising how many don't. Yucky, is all I can say here. Good personal hand hygine is paramount for any close quarter accommodation. P&O not only physically tell passengers its written in so much of their documentation. Daily echo: please do a follow up, I'm keen to find out what the courts have to say!! RLWaterside
  • Score: 4

10:11pm Mon 3 Mar 14

After8UK says...

It's not the company's fault if people can't wash their hands!
It's not the company's fault if people can't wash their hands! After8UK
  • Score: 3

5:09am Tue 4 Mar 14

SFC-Matt says...

loosehead wrote:
espanuel wrote:
funchal wrote: Hi everyone. I worked on cruise ships for over 15 years and we never had vomiting bugs/Norovirus or any other type of illness that the cruise ships have today. What's gone wrong!
I totally agree with you. I worked cruise ships and passenger ships and not once did we get this virus.
I said similar to this about other out breaks & I said my brothers & fathers served on Union Castle & the two queens plus Ocean Monarch & not once did we hear from them or the papers about this. I only know what I've been told but according to them the Queens on board were way over on cleaning in other words they were meticulous about it. How many passengers used gel back then? Why did they do a deep clean after the event? surely this type of cleaning should be on going? if it was & they can prove it then the blame falls on the passengers doesn't it? maybe raise the wages bring back British Crews or a mix of nationals but again when was the first case found on board ships?
Cruise ships could never return to British crews.
[quote][p][bold]loosehead[/bold] wrote: [quote][p][bold]espanuel[/bold] wrote: [quote][p][bold]funchal[/bold] wrote: Hi everyone. I worked on cruise ships for over 15 years and we never had vomiting bugs/Norovirus or any other type of illness that the cruise ships have today. What's gone wrong![/p][/quote]I totally agree with you. I worked cruise ships and passenger ships and not once did we get this virus.[/p][/quote]I said similar to this about other out breaks & I said my brothers & fathers served on Union Castle & the two queens plus Ocean Monarch & not once did we hear from them or the papers about this. I only know what I've been told but according to them the Queens on board were way over on cleaning in other words they were meticulous about it. How many passengers used gel back then? Why did they do a deep clean after the event? surely this type of cleaning should be on going? if it was & they can prove it then the blame falls on the passengers doesn't it? maybe raise the wages bring back British Crews or a mix of nationals but again when was the first case found on board ships?[/p][/quote]Cruise ships could never return to British crews. SFC-Matt
  • Score: 1

7:48am Tue 4 Mar 14

loosehead says...

SFC-Matt wrote:
loosehead wrote:
espanuel wrote:
funchal wrote: Hi everyone. I worked on cruise ships for over 15 years and we never had vomiting bugs/Norovirus or any other type of illness that the cruise ships have today. What's gone wrong!
I totally agree with you. I worked cruise ships and passenger ships and not once did we get this virus.
I said similar to this about other out breaks & I said my brothers & fathers served on Union Castle & the two queens plus Ocean Monarch & not once did we hear from them or the papers about this. I only know what I've been told but according to them the Queens on board were way over on cleaning in other words they were meticulous about it. How many passengers used gel back then? Why did they do a deep clean after the event? surely this type of cleaning should be on going? if it was & they can prove it then the blame falls on the passengers doesn't it? maybe raise the wages bring back British Crews or a mix of nationals but again when was the first case found on board ships?
Cruise ships could never return to British crews.
matt i watched a program where a company was in the process of moving lock stock & barrel to China but at the eleventh hour stopped.
wages were increasing a lot in China & to get the workers he had to keep on raising wages so it worked out as cheap to make it here if not cheaper.
the only problem was getting British workers.
If as some unions & politicians want these cruise ships have to increase the pay of the crews then at some point it won't matter if they're British or Foreign Nationals they'll be paying the same.
Then look back in time & see when this Norovirus started to appear on board ships & who do you employ?
[quote][p][bold]SFC-Matt[/bold] wrote: [quote][p][bold]loosehead[/bold] wrote: [quote][p][bold]espanuel[/bold] wrote: [quote][p][bold]funchal[/bold] wrote: Hi everyone. I worked on cruise ships for over 15 years and we never had vomiting bugs/Norovirus or any other type of illness that the cruise ships have today. What's gone wrong![/p][/quote]I totally agree with you. I worked cruise ships and passenger ships and not once did we get this virus.[/p][/quote]I said similar to this about other out breaks & I said my brothers & fathers served on Union Castle & the two queens plus Ocean Monarch & not once did we hear from them or the papers about this. I only know what I've been told but according to them the Queens on board were way over on cleaning in other words they were meticulous about it. How many passengers used gel back then? Why did they do a deep clean after the event? surely this type of cleaning should be on going? if it was & they can prove it then the blame falls on the passengers doesn't it? maybe raise the wages bring back British Crews or a mix of nationals but again when was the first case found on board ships?[/p][/quote]Cruise ships could never return to British crews.[/p][/quote]matt i watched a program where a company was in the process of moving lock stock & barrel to China but at the eleventh hour stopped. wages were increasing a lot in China & to get the workers he had to keep on raising wages so it worked out as cheap to make it here if not cheaper. the only problem was getting British workers. If as some unions & politicians want these cruise ships have to increase the pay of the crews then at some point it won't matter if they're British or Foreign Nationals they'll be paying the same. Then look back in time & see when this Norovirus started to appear on board ships & who do you employ? loosehead
  • Score: 0

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